While public schools face a many daunting challenges, these difficulties could actually initiate the incentives we need to turn education around 180 degrees.
Washtenaw County is poised for economic growth. After weathering the 5-year economic slump, the forecast is encouraging.
Michigan universities and associations are stepping up workforce development efforts to ensure that businesses are able to find talent that will help the companies thrive in Michigan.
On August 5, 2012 at 10:32 p.m. Pacific Time the world watched NASA’s Mars Science Laboratory broadcast the landing of Mars rover “Curiosity.” Three years later, that amazing device continues to deliver breakthrough analysis, such as showing that water once flowed on Mars, and demonstrating that Mars could have been habitable at one time. The Curiosity rover has been a great success, and the University of Michigan has played an important role in this success.
Every company now has mechanisms for capturing customer feedback. As the discipline of customer connectedness matures, the real challenge lies in orchestrating these feedback mechanisms across the customer touchpoints and throughout the organization.
Customer service representatives have a tough job. They must represent the face of the company to customers while being internally monitored and measured via a myriad of metrics: first call resolution, call length, and percent of transfers, to name a few. Fortunately, when done well, upselling customers and ensuring customer satisfaction go hand in hand.
Lucy Ann Lance interviewed Larry Eiler and David Baker on Ann Arbor’s Talk 1290 WLBY regarding the 2017 Economic Outlook Survey.