Customer Strategy Review | Economic Outlook Survey

Interview: Lucy Ann Lance Show 1290 WLBY

ByDavid Baker August 30, 2016

Lucy Ann Lance interviewed Larry Eiler and David Baker on Ann Arbor’s Talk 1290 WLBY regarding the 2017 Economic Outlook Survey.

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Associations | Business Model Innovation | Corporate Strategy | Customer Strategy Review | Entrepreneurialism

Customer-Driven Strategy
ByDavid Baker August 20, 2016July 25, 2017

At age 52, Amazon CEO Jeff Bezos is worth $66.5 billion and recently surpassed Warren Buffet as the third richest person in the world. His fortunes have come largely from Amazon, which he founded in 1994. Today, Amazon has revenues of over $200 billion and is currently one of the largest retailers in the world despite having no physical stores. At the center of this growth is Bezos’ relentless focus on customer strategy.

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Associations | Corporate Strategy | Customer Strategy Review | Entrepreneurialism

Don’t Seek a Queen Strategy
ByDavid Baker March 12, 2015

A common mistake among novice chess players is to bring out the queen early in the game. But this often leads to a loss. In our client work, we often see a similar phenomenon in competitive strategy. Executives get lured into bringing out their queen without developing all of their pieces.

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Customer Strategy Review | High Performance Culture

The Budgeting Process: How small and mid-sized businesses can effectively budget
ByDavid Baker October 22, 2013

Budgeting is an important part of good management. Planning experts say budgeting is critical for ongoing company success. To get some advice on how small and mid-sized businesses can effectively budget, we spoke to two seasoned Ann Arbor area tax and planning professionals.

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Business Model Innovation | Customer Strategy Review | Education | High Performance Culture

Succeeding at Planning: Results from a Survey of Higher Ed Leaders
ByDavid Baker August 31, 2016March 29, 2018

Our analysis of the survey results revealed Seven Factors that are closely related to overall success in planning. The challenge to college and university leaders is to translate this understanding into specific action that will enable further develop a planning culture at the institution.

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Associations | Customer Strategy Review | Education | Entrepreneurialism | High Tech

Workforce Development: Associations s
ByDavid Baker March 29, 2018May 8, 2022

Michigan universities and associations are stepping up workforce development efforts to ensure that businesses are able to find talent that will help the companies thrive in Michigan.

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Associations | Corporate Strategy | Customer Strategy Review | Entrepreneurialism

Are You Managing the 3 Levels of Customer Experience?
ByDavid Baker February 13, 2015

It’s not enough to have a complete customer feedback system that reflects the customer experience across the organization’s touch points: branch, contact center, online and indirect brand engagement. You need to setup your approach to analyze the results and take concrete action from the feedback.

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