Customer Strategy Review | Economic Outlook Survey

Interview: Lucy Ann Lance Show 1290 WLBY

ByDavid Baker August 30, 2016

Lucy Ann Lance interviewed Larry Eiler and David Baker on Ann Arbor’s Talk 1290 WLBY regarding the 2017 Economic Outlook Survey.

This post is only available to members.

Associations | Customer Strategy Review | Education | Entrepreneurialism

Workforce Development: Associations stepping up workforce development efforts
ByDavid Baker January 24, 2014March 29, 2018

Michigan universities and associations are stepping up workforce development efforts to ensure that businesses are able to find talent that will help the companies thrive in Michigan.

This post is only available to members.

Read More Workforce Development: Associations stepping up workforce development efforts
Associations | Corporate Strategy | Customer Strategy Review | Entrepreneurialism

Oxford Companies Growing by Leaps and Bounds
ByDavid Baker October 19, 2015

One of the largest commercial real estate transactions on record in Ann Arbor was completed in what many have called the “deal of the year.” In a $103M deal, Oxford Companies led a group of investors in the acquisition of a portfolio from McMullen Realty Co. For a comparison, the University of Michigan bought the Pfizer property for $108M.

This post is only available to members.

Read More Oxford Companies Growing by Leaps and Bounds
Associations | Corporate Strategy | Customer Strategy Review | Entrepreneurialism

Are You Managing the 3 Levels of Customer Experience?
ByDavid Baker February 13, 2015

It’s not enough to have a complete customer feedback system that reflects the customer experience across the organization’s touch points: branch, contact center, online and indirect brand engagement. You need to setup your approach to analyze the results and take concrete action from the feedback.

This post is only available to members.

Read More Are You Managing the 3 Levels of Customer Experience?
Customer Strategy Review | High Performance Culture

The Budgeting Process: How small and mid-sized businesses can effectively budget
ByDavid Baker October 22, 2013

Budgeting is an important part of good management. Planning experts say budgeting is critical for ongoing company success. To get some advice on how small and mid-sized businesses can effectively budget, we spoke to two seasoned Ann Arbor area tax and planning professionals.

This post is only available to members.

Read More The Budgeting Process: How small and mid-sized businesses can effectively budget
Customer Strategy Review | Entrepreneurialism

Downtown Retail
ByDavid Baker November 23, 2013

The holiday shopping season represents a large chunk of sales for many retailers. With a late Thanksgiving, though, there are six fewer days between Thanksgiving and Christmas this year, making this year the shortest holiday season in more than a decade. A recent report by Adobe Digital Index estimated that these lost six days could cost retailers $1.5 billion in lost sales.

This post is only available to members.

Read More Downtown Retail
Associations | Business Model Innovation | Corporate Strategy | Customer Strategy Review | Entrepreneurialism

Customer-Driven Strategy
ByDavid Baker August 20, 2016July 25, 2017

At age 52, Amazon CEO Jeff Bezos is worth $66.5 billion and recently surpassed Warren Buffet as the third richest person in the world. His fortunes have come largely from Amazon, which he founded in 1994. Today, Amazon has revenues of over $200 billion and is currently one of the largest retailers in the world despite having no physical stores. At the center of this growth is Bezos’ relentless focus on customer strategy.

This post is only available to members.

Read More Customer-Driven Strategy

Similar Posts