While public schools face a many daunting challenges, these difficulties could actually initiate the incentives we need to turn education around 180 degrees.
Washtenaw County is poised for economic growth. After weathering the 5-year economic slump, the forecast is encouraging.
Every company now has mechanisms for capturing customer feedback. As the discipline of customer connectedness matures, the real challenge lies in orchestrating these feedback mechanisms across the customer touchpoints and throughout the organization.
Michigan universities and associations are stepping up workforce development efforts to ensure that businesses are able to find talent that will help the companies thrive in Michigan.
If you capture feedback from your customers, odds are that you use some form of a performance scorecard to determine how well your company is doing at delivering a great customer experience. You probably also have competitive and industry benchmarks that you can reference to ensure that you’re performing at the level of your peers. This is good . . . but it may not be enough. If you’re not careful, you might actually allocate resources to the wrong areas of the business.
There is no shortage of customer experience metrics today: digital data feeds, customer profile data, cross-channel performance, operational data, etc. The trick seems to be in fully understanding and focusing in on the key sets of metrics that really matter to build and sustain customer lifetime value across all channels.
Lucy Ann Lance interviewed Larry Eiler and David Baker on Ann Arbor’s Talk 1290 WLBY regarding the 2017 Economic Outlook Survey.