Customer Strategy Review | Entrepreneurialism

Area Economic Forecast

ByDavid Baker December 23, 2013

Washtenaw County is poised for economic growth. After weathering the 5-year economic slump, the forecast is encouraging.

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Associations | Corporate Strategy | Customer Strategy Review | Entrepreneurialism

Are You Managing the 3 Levels of Customer Experience?
ByDavid Baker February 13, 2015

It’s not enough to have a complete customer feedback system that reflects the customer experience across the organization’s touch points: branch, contact center, online and indirect brand engagement. You need to setup your approach to analyze the results and take concrete action from the feedback.

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Associations | Customer Strategy Review | Education | Entrepreneurialism

Workforce Development: Associations stepping up workforce development efforts
ByDavid Baker January 24, 2014March 29, 2018

Michigan universities and associations are stepping up workforce development efforts to ensure that businesses are able to find talent that will help the companies thrive in Michigan.

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Customer Strategy Review | Economic Outlook Survey

Interview: Lucy Ann Lance Show 1290 WLBY
ByDavid Baker August 30, 2016

Lucy Ann Lance interviewed Larry Eiler and David Baker on Ann Arbor’s Talk 1290 WLBY regarding the 2017 Economic Outlook Survey.

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Uncategorized

Family Business
ByDavid Baker June 29, 2012

Family business is big business. They make up 64% of the U.S. GDP and about 2 out of every 3 jobs in the U.S., according to a study by Joseph H. Astrachan and Melissa C. Shanker. Family businesses are a large part of the U.S. economy, yet their advantages and management challenges can be quite different from public companies.

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Customer Strategy Review | High Performance Culture

The Budgeting Process: How small and mid-sized businesses can effectively budget
ByDavid Baker October 22, 2013

Budgeting is an important part of good management. Planning experts say budgeting is critical for ongoing company success. To get some advice on how small and mid-sized businesses can effectively budget, we spoke to two seasoned Ann Arbor area tax and planning professionals.

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Customer Strategy Review

Quality vs. Quantity: Focusing on the True Principles of Education
ByDavid Baker July 26, 2011

While public schools face a many daunting challenges, these difficulties could actually initiate the incentives we need to turn education around 180 degrees.

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