Michigan universities and associations are stepping up workforce development efforts to ensure that businesses are able to find talent that will help the companies thrive in Michigan.
It’s not enough to have a complete customer feedback system that reflects the customer experience across the organization’s touch points: branch, contact center, online and indirect brand engagement. You need to setup your approach to analyze the results and take concrete action from the feedback.
At age 52, Amazon CEO Jeff Bezos is worth $66.5 billion and recently surpassed Warren Buffet as the third richest person in the world. His fortunes have come largely from Amazon, which he founded in 1994. Today, Amazon has revenues of over $200 billion and is currently one of the largest retailers in the world despite having no physical stores. At the center of this growth is Bezos’ relentless focus on customer strategy.
If you capture feedback from your customers, odds are that you use some form of a performance scorecard to determine how well your company is doing at delivering a great customer experience. You probably also have competitive and industry benchmarks that you can reference to ensure that you’re performing at the level of your peers. This is good . . . but it may not be enough. If you’re not careful, you might actually allocate resources to the wrong areas of the business.
Lucy Ann Lance interviewed Larry Eiler and David Baker on Ann Arbor’s Talk 1290 WLBY regarding the 2017 Economic Outlook Survey.
Every company now has mechanisms for capturing customer feedback. As the discipline of customer connectedness matures, the real challenge lies in orchestrating these feedback mechanisms across the customer touchpoints and throughout the organization.
In a time of monetary discomfort, it’s hard for Michigan citizens to sacrifice hard-earned funds to outside organizations. For non-profits, the prospects can be discouraging. Non-profits struggle to assure supporters and donors that they are not futilely casting money into a bottomless pit. Further examination of certain non-profit organizations, however, reveals that a well-structured non-profit…